Refund & Return Policy

Return eligibility

For hygiene and safety reasons, personal care and cosmetic products may not be eligible for return once they have been opened, used or tampered with.

A return may be considered only if:

• You received a damaged or defective product.
• You received an incorrect product.
• The product was damaged during transit.
• The product is unopened, unused and in its original packaging, where applicable.
• All return requests must be raised within 7 days of delivery.

Damaged, defective or incorrect product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery. To help us verify your request, you may be asked for:

• Clear photos of the product and packaging.
• An unboxing video, where available.
• Your order number and registered contact details.

Non-returnable products

The following may not be eligible for return or refund:

• Products that have been opened or used.
• Products with damaged or tampered packaging after delivery.
• Products returned without their original packaging, where applicable.
• Products damaged due to improper use or handling.
• Products purchased during special offers or promotional campaigns, unless damaged, defective or incorrect.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund is approved. If approved, refunds are generally processed within 7–10 business days.

Refund timelines may vary depending on your original payment method, bank or payment provider. Shipping charges, if any, may not be refundable unless the return is due to a damaged, defective or incorrect product sent by us.

COD orders and the advance payment

For Cash on Delivery orders a 40% advance is required to confirm the order, with the remaining 60% payable at delivery.

If an order is eligible for cancellation or refund before dispatch, the advance is refunded according to the applicable circumstances and payment processing timelines.

If a COD order has already been dispatched and is refused, undelivered for customer-related reasons, or returned after delivery attempts, the 40% advance may be non-refundable, subject to the circumstances and costs incurred.

Cancelling an order

You may request cancellation before your order has been dispatched. Once shipped, cancellation may not be possible.

If your cancellation is approved before dispatch, any eligible prepaid amount is refunded to the original payment method within the applicable processing timeline.

Exchanges

We currently do not offer direct product exchanges. If you receive an eligible damaged, defective or incorrect product, we may provide a replacement based on availability.

How to request a return or refund

Contact our customer support with:

• Your name
• Order number
• Registered mobile number
• Reason for the request
• Clear photos or video, if applicable

Contact us

For any questions about returns, replacements, cancellations or refunds, write to hello@blissnbloom.in.